Refund Policy

Our Custom Molded Orthotic and Prosthetic Devices are classified as 1-off Custom Products and, as such, are not refundable. We gladly offer refunds on any items that prove to be incompatible with your particular animals needs ONLY in the circumstance that OrthoPets made the recommendation for that specific device selection. If you’re Veterinarian, Animal Rehab Therapist, or other allied animal healthcare provider determined the style and specifics of the device, OrthoPets is not obligated to offer a full refund. If you decide to have a Rush Service on your device, all Rush Service Fees are non-refundable.

If you are having fit or function problems with any of our products, please contact us as soon as possible. We can help resolve the issue, adjust the device, or re-fabricate the device for you. 

If you have any questions about the application or suitability of any Custom Molded Device, contact us for more details BEFORE your purchase.

How and When Refunds Are Processed
You will be notified of your refund once we've received and processed the returned item. In most cases, we will issue a refund in the form of Check within 2-4 weeks of our receiving your return. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.

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